How to connect your Gmail to our mailboxes

When we set up the mail box on your site we send you the connection details. You can also view the details via your account with us at https://www.clientaccounts.smarketing.com.au.

Let’s assume that you are connecting to this email account:

  • my.email@thesite.com
  • email password: dddd1234
  • POP3 mail server name (Secure Connection): mail.thesite.com
  • POP3 Secure Port: 995
  • SMTP mail server name (Secure Connection): mail.thesite.com
  • SMTP Secure Port: 465

To collect emails from a POP mailbox

  1. On your computer, sign in to the Gmail account you want to import to.
  2. In the top right, click ⚙️ and then See all settings.
  3. Click the Accounts and import tab.
  4. In the ‘Check mail from other accounts’ section, click Add a mail account.
  5. Type the email address my.email@thesite.com, then click Next.
  6. Select ‘Import emails from my other account (POP3)’ and click Next.
  7. Type your details
    • username: my.email@thesite.com
    • password: dddd1234
    • POP Server: mail.thesite.com
    • POP3 Secure Port: 995
  8. Recommended: Check the boxes next to the options below:
    • Always use a secure connection (SSL) when retrieving mail
    • Label incoming messages
    • Leave the other boxes unchecked.
  9. Click Add Account.

To send emails as another email address

Step 1: Add an address you own

  1. On your computer, sign in to the Gmail account you want to import to.
  2. In the top right, click ⚙️ and then See all settings.
  3. Click the Accounts and import tab.
  4. In the ‘Send mail as’ section click on ‘Add another email address’
  5. Enter your name and the address you want to send from: my.email@thesite.com
    • Check the box near ‘Treat as an alias’
  6. Click Next Step.
  7. Send mail through your SMTP server
    • SMTP Server: mail.thesite.com
    • SMTP Secure Port: 465
    • Username: my.email@thesite.com
    • Password: dddd1234
    • Check the box near ‘Secured connection using SSL (recommended)’
  8. Click Add Account

Step 2: Confirm the address

  1. Sign in to the account you added.
  2. Open the confirmation message you got from Gmail.
  3. Click the link.

For server manager: add ‘include:_spf.google.com’ to the SPF record

Stop importing emails

  1. On your computer, open the Gmail account you’ve been importing to.
  2. In the top right, click ⚙️ and then See all settings.
  3. Click the Accounts and import tab.
  4. In the ‘Check mail from other accounts’ section, click Delete next to the account you want to stop getting emails from.

General Email Account Settings

Outlook / Eudora / Thunderbird / Mac / iPad / Phone Client Settings

The instructions listed below are for the general setup of various email clients and cannot be guaranteed to work with every email client. The following configuration settings are appropriate for third party email clients such as Outlook Eudora, iPad, etc.

When using the example below, be sure to replace yourdomain.com with your actual domain name.

Your/Display name: anything you want
Email address: enter the full address (name@yourdomain.com)
Type of connection: POP3 or IMAP
Incoming mail server: hosting account’s servername
Outgoing mail server: hosting account’s servername
Outgoing mail server does require authentication.
Incoming mail port: 995 for POP3, 993 for IMAP
Outgoing mail port:465 

Encryption: SSL or SSL/TLS

Username/Account name: must be the full email address (name@yourdomain.com). Sometimes this setting won’t work until you replace the @ with a + in the username.

Password: the email password. Do NOT use SPA (secure password authentication).